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My husband loaned his coat, the two photos were taken and I well believe: totally different, I showed the photo to some people and was very angry, the worst was to have paid 17 dollars for two horrible photos. Very disappointed. I spent an afternoon selecting photos. A week later I'm still calling with customer service. For some reason they can't get their act together and submit the order to the store. The latest is that order is canceled and, please, can I re-order. Shameful performance. Same day?

Not so. Given that price and quality of paper are less good compared to some other services according to reviews e. I recently ordered 2 photo books from Walgreens. The books were supposed to be ready the same day, but it actually took 3. I checked the books before paying thank goodness and recognized a huge problem. The covers of the books are glued on manually by a careless employee that switched the covers. There was no way I could accept the books like that, but the employee that helping assured me that they could reprint and fix the problem.

That was actually not the case.

Their system doesn't let them print twice. So, I called customer service to let them place the order for and get the books fixed. Customer service said there was nothing they could do.

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She then told me that she would escalate my case and see if a supervisor would help. No luck there. The supervisor told me that my incorrect order was ready and I should go pick it up. I pushed further, explaining that an employee glued the wrong covers and was told to contact consumer relations.

I thought customer service was consumer relations? Anyway, consumer relations did not make any attempt to even talk to me. I am truly shocked that a simple problem like gluing the correct cover to the correct book is such a difficult thing to do. I'm never received such poor service. I will never use Walgreens Photo Service again.

For my next trip, I'll use the company I have been very happy with in the past - Shutterfly. While I like the convenience of Walgreens I have to give their photo processing very low marks. Digital phone photos, that display accurately and brilliantly on a computer, are returned with all of the edges cropped and colors highly distorted. I have addressed this and was told that's the best they can do with the equipment available.

If that's the case, don't offer a poor quality service! Walgreens Photo is very convenient as it is available almost everywhere and open for a good amount of time. You can easily upload your photos from a storage device and can easily have access to the photos for printing. It is efficient and on the go. But I would like the photo editing services to be a little better; improved filters and backgrounds. That way people are able to do some of their own editing before printing out photos so that they are of higher quality.


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For more information about reviews on ConsumerAffairs. The people at Walgreens Photo are amazing and patient. Leave a Comment October 28, at pm PDT.

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